Privacy Policy

1. Scope

This policy applies to personal information collected through this website and through direct communication with Auregent (by email, WhatsApp, telephone, or in person). It does not apply to third-party sites that we may link to.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details: your name, role, company, email address, phone or WhatsApp number.
• Enquiry information: the content of messages you send us, including any attachments you choose to share.
• Engagement information: information you provide during a consulting, training, or implementation engagement.
• Basic technical data: server logs, IP address, browser type, and pages visited. We do not currently use analytics cookies on this website.

3. Purpose of collection

We use personal information to:

• Respond to enquiries and arrange consultations.
• Deliver, administer, and improve our services.
• Maintain reasonable business and accounting records.
• Comply with applicable legal, tax, and regulatory obligations.

We do not sell or rent personal information to third parties.

4. Communications

We may contact you by email, WhatsApp, or phone to respond to your enquiry, confirm meetings, or share agreed deliverables. You may ask us to stop sending non-essential communications at any time.

5. Third-party providers

To operate this website and our business, we share limited data with carefully selected providers:

• Hosting: Exabyte (Malaysia), which stores website files and standard server logs.
• Email: a standard email service used to send and receive messages at our domain.
• WhatsApp: Meta Platforms Ireland Limited / WhatsApp, used only when you initiate or accept a chat with us.
• Maps: Google Maps, which may set technical cookies or collect telemetry when you view the embedded map on the contact page.

These providers process data under their own terms and privacy policies.

6. Cookies and analytics

This website is built with static HTML/CSS/JS and does not deploy marketing cookies, advertising trackers, or non-essential analytics. Only strictly technical cookies set by the hosting server or the embedded map may be present.

If we later add a privacy-friendly analytics tool (for example, a self-hosted or aggregated counter), we will update this section and provide an opt-out where required.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet, however, is 100% secure.

8. Data retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce agreements. Enquiry records are typically retained for up to 24 months unless a longer period is required or permitted by law.

9. Your rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and, where applicable, other data-protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to our processing of your information.
• Request deletion of your information, subject to legal retention requirements.

10. Personal-information enquiries

To exercise any of the rights above, or to ask questions about this policy, contact us at hello@auregent.com. We may need to verify your identity before acting on a request.

11. Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the latest changes were made. Material changes will be highlighted on this page.

12. Contact

Auregent Consulting PLT
No. 27, Jalan IMJ 4, Taman Industri Malim Jaya,
75250 Melaka, Malaysia.
Email: hello@auregent.com
WhatsApp: +60 12-631 3561